Refund Policy

Refund policy
We hope that you are fully satisfied with your purchase from Elan.
To request a return or exchange, your item must be unworn and in the same condition as received with full packaging and accessories within 14 days from the date of purchase (placing your order) for a refund or exchange. 

Orders cannot be opened prior to delivery. All shipments must be paid for in full and if any issues arise, a refund or exchange request submitted. 

Any purchases made from concept stores or online platforms are to be handled with those stores, including any exchange or refund requests. We are unable to process any requests except from our online store. For repairs or further inquiries, please email us at 
Info@withelan.co

Refund/Exchange Process: 

1) Please email 
Info@withelan.co to request a return or exchange. 

2) Items must be shipped back to us, after which the items will be reviewed by our returns team. 

3) Items are processed and a final confirmation sent to you whether the return is approved or rejected. This process may take up to 10 business days. 

*You are responsible for paying return shipping to us and in the event of a cash refund or the item being returned to you due to rejection, you will be responsible for the shipping fees as well.

There are 4 ways to send your items back!

1) You may request for us to schedule a pickup with our courier, in which you will have the shipping fees deducted from your refund. 

2) You may send the items back with a private courier of your choice, in which case we will not deduct any fees from your refund (please contact us prior to sending the items back to receive pre-approval).

3) You may schedule a drop-off at our facility, in which case we will not deduct any fees from your refund (please contact us prior to dropping the items off to receive pre-approval).

*Our shipping methods use 3rd party companies - we are not responsible for the time it takes for the company to deliver or pickup orders. 

Please keep all communication via one method (email/direct messages/etc) to ensure that your requests are handled accurately and quickly.